Privacy Policy

1. Introduction

Welcome to Ploid AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Data We Collect

2.1 Personal Information

  • Account Information:
    • Email address
    • Full name
    • Password (encrypted)
    • Profile information
    • Account preferences

2.2 Usage Data

  • Platform Interaction:
    • Access times and dates
    • Pages and features used
    • Time spent on pages
    • Navigation patterns
    • Platform preferences

2.3 Technical Data

  • Device Information:
    • IP address
    • Browser type and version
    • Operating system
    • Device identifiers
    • Time zone settings

2.4 Transaction Data

  • Platform activity records
  • Service usage history
  • Payment information (if applicable)
  • Subscription details (if applicable)

3. How We Use Your Data

We process your personal data for the following purposes:

3.1 Service Provision

  • Account creation and management
  • Platform functionality delivery
  • Customer support
  • Technical issue resolution

3.2 Platform Improvement

  • Service enhancement
  • User experience optimization
  • Feature development
  • Performance monitoring

3.3 Communication

  • Service updates and notifications
  • Technical announcements
  • Marketing communications (with consent)
  • Response to inquiries

3.4 Security

  • Fraud prevention
  • Platform security maintenance
  • Account protection
  • Legal compliance

4. Your Rights

Under applicable data protection laws, you have the following rights:

4.1 Access Rights

  • Request copies of your personal data
  • Know how we use your data
  • Understand who has access to your data

4.2 Control Rights

  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

4.3 Exercise Your Rights

To exercise any of these rights, please contact us at contact@ploid.ai. We will respond to your request within 30 days.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share data with trusted third parties who assist us in:

  • Hosting and maintaining our platform
  • Processing payments
  • Analyzing platform usage
  • Providing customer support
  • Marketing and analytics

5.2 Legal Requirements

We may disclose your information when required by law:

  • Court orders
  • Legal proceedings
  • Government requests
  • Protection of rights and safety

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

6. Data Security

We implement industry-standard security measures including:

  • Encryption in transit and at rest
  • Access controls
  • Regular security assessments
  • Employee training
  • Incident response procedures

7. Data Retention

7.1 Retention Periods

  • Active accounts: Data retained while account is active
  • Inactive accounts: Data retained for [X] months after last activity
  • Legal requirements: Some data retained as required by law

7.2 Data Deletion

  • Automatic deletion after retention period
  • Manual deletion upon request (where legally permitted)
  • Secure disposal methods

8. International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses
  • Data processing agreements
  • Adequacy decisions
  • Privacy Shield certification (if applicable)

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

10. Changes to This Policy

We may update this policy periodically. We will notify you of any material changes by:

  • Posting the new policy on our website
  • Sending an email notification
  • Displaying a notice in our platform

11. Contact Us

For any questions or concerns about this privacy policy: