Contact Ploid AI

Have questions about our AI-powered bioinformatics platform? Our team responds within 24 hours to help with technical support, partnership opportunities, or research collaborations.

Contact by Department

General Inquiries

Questions about our platform, pricing, or general information:

Email: hello@ploid.ai
Response time: Within 24 hours

Product Support

Technical assistance with bioinformatics workflows and platform features:

Email: help@ploid.ai
Support hours: Monday-Friday, 9:00 AM - 6:00 PM CET

Business Partnerships

Distribution partnerships, platform integration, or commercial opportunities:

Email: sales@ploid.ai

Research Collaborations

Academic partnerships, joint projects, or research grants:

Email: research@ploid.ai

Media & Press

Interviews, company information, and press resources:

Email: press@ploid.ai

Career Opportunities

Join our team in Barcelona. View current openings:

Email: jobs@ploid.ai

Quick Answers

Do you offer free trials?
Yes! Request a demo to try our platform with your datasets.

What file formats do you support?
All major bioinformatics formats including FASTQ, BAM, VCF, GFF, and more.

Can you handle large genomic datasets?
Our cloud infrastructure scales automatically for datasets of any size.

Our Location

Ploid AI Biotech, S.L.
Barcelona, Spain

We serve researchers and organizations globally with our cloud-based bioinformatics platform.

Learn More

• Schedule a Demo - See our platform in action
• About Us - Learn about our mission
• Security - Review our data protection measures

Contact Ploid AI to accelerate your bioinformatics research with our no-code AI platform.